These terms must be accepted by you when you use AGORZ delivery website or Application:

you must not accept these terms if

You are not lawfully entitled to use AGORZ delivery website or App in the country in which you are located or reside If you are not of legal age to bind agreement with us.

if any change made to Terms & Conditions

AGORZ delivery team can modify Terms & conditions at any time, in sole discretion. If AGORZ delivery team will be modifying any content, team will let you know either by site or through app. It's a major factor that you do agree to modified Terms & conditions. If you don't agree to be bound by the modified Terms, then you can't use the services anymore. Over Services are evolving over time we can change or close any services at any time without any notice, at our sole discretion.


Your privacy is very important to us. We will assure you that your any private data will not be disclosed anywhere at any cost. If you have any questions or concerns about terms and conditions, please contact us at


Do not use AGORZ delivery to promote any illegal activities. Do not distribute content that harms or interferes with the operation of the networks, Servers, or other infrastructure of AGORZ delivery.


Do not access other user’s account without their permission. Do not disturb other people’s personal information like email Id, passwords, play store or app store credentials without their permission.
Note In case of any illegal activities from user, we can block their account permanently.

Terms and Conditions

The Terms & Conditions shall apply to AGORZ Subscribers. where applicable and shall be read in conjunction with the letter agreement entered between AGORZ Delivery and its subscribers.


  • AGORZ promote goods/products that is ready or prepared and delivered by the Subscriber Store/ “Outlet”, delivered within delivery time or pick-up time mentioned on AGORZ Delivery platforms
  • Facilitate the ordering process between the customer who uses AGORZ Delivery application, and the Subscriber Store/ “Outlet” and is authorized to conclude sales of promote goods/products/food on the Subscriber Store/ “Outlet” behalf.
  • AGORZ shall provide the service to accept payments, on behalf of the Subscribers, from Customers for orders processed via AGORZ through AGORZ Debit or Credit Card payment gateways
  • AGORZ shall provide the service to enable the Customers to pick up the order from the subscriber Store/ “Outlet” using AGORZ Platforms “Order Pick-up and Go”
  • The parties may agree from time to time on additional services to be provided by AGORZ to the Subscriber Store/ “Outlet”, such as advertising services. Unless otherwise agreed between the parties, these services shall be governed by these T&Cs, and the fees for such services, if any, shall be payable.

Menu Items

AGORZ will provide the subscriber Store/ “Outlet” a direct access to its menu displayed on AGORZ platform to modify or update the menu thru the Subscriber Store/“Outlet” Portal system, with a full control over the menu and ability to add/modify/delete items, prices & images.

The subscriber Store/ “Outlet” shall at all-time be entirely responsible and liable for the content of the menu and the Menu Items, and AGORZ assumes no responsibility nor any liability whatsoever for any errors or omissions in the menu or the Menu Items.

Payment & Pricing

  • Price of Menu Items in addition to the delivery fee (if any) and minimum order amount (if any) charged by the Subscriber Store/ “Outlet” to Customers indicated in the Materials shall reflect the pricing of such Menu Items published in the Subscriber Store/“Outlet” “”’s in-Subscriber Subscriber Store/“Outlet” “Outlet” men
  • AGORZ shall be entitled to receive the Registration and Subscription Fee, the Annual Renewal Fee, and the Commission (as defined in the Letter of Agreement).
  • If the Subscriber Store/ “Outlet” Subscriber to the Payment Service or to AGORZ Delivery or Pick up & Go Service, AGORZ shall collect payment for all orders paid by the Customers through its Debit or Credit Card payment gateways. The Subscriber Store/ “Outlet” shall bear all charges applicable by the bank for such service (the “Bank Charges”)
  • AGORZ shall send to the subscriber Store/ “Outlet” a Summary Report summarizing the orders received from Customers and passed to the Subscriber Store/ “Outlet”, and to the extent the Subscriber Store/“Outlet” Subscriber to AGORZ Delivery the deliveries made by AGORZ to the Customers. The Summary Report shall also include, to the extent the Subscriber Store/ “Outlet” “Outlet” Subscriber to the Payment Service or AGORZ Delivery or Pick-up and Go the corresponding amount due to the Subscriber Store/ “Outlet”, less the Commission, Bank Charges and such other fees as may be agreed from time to time by the parties due to AGORZ for the relevant period
  • To the extent the Subscriber Store/ “Outlet” Subscriber to the Payment Service or AGORZ Delivery or Pick up and Go Service, the Subscriber Store/ “Outlet” hereby authorizes AGORZ to accept payment for orders on the Subscriber Store/ “Outlet’s behalf and inform customers that AGORZ is authorized to do so and that payment to AGORZ will discharge the relevant customer's payment obligations to the Subscriber Store/ “Outlet”.
  • To the extent the Subscriber Store/ “Outlet” Subscribe to the Payment Service or AGORZ Delivery or pick up & Go service, AGORZ shall remit the Net Amount due to the Subscriber Store/ “Outlet” twice a month - every 14 business days of the end of the Review Period, by electronic bank transfer to the bank account indicated in the Letter of Agreement.

Process Of Orders

  • AGORZ shall transmit to the Subscriber Store/ “Outlet” orders received from Customers via the agreed transmit method within the agreed time of the receipt thereof through the agreed Electronic Link Connections.
  • Within three (3) minutes of the receipt the Subscriber Store/ “Outlet” of orders transmitted by AGORZ in accordance, the Subscriber Store/ “Outlet” shall either confirm the orders or notify AGORZ that the orders cannot be fulfilled on time, or any ordered Menu Items are unavailable to allow AGORZ to inform the Customer of the same.
  • The Subscriber Store/“Outlet” shall use its best endeavors to ensure that within the Delivery Time of the Subscriber Store/“Outlet” “Outlet accepting an order via the Software (as defined below), the relevant Menu Items are delivered to the Customers in appropriate packaging, or in case the Subscriber Store/“Outlet” Subscribe to the AGORZ Delivery service, the relevant Menu Items are ready for pick-up by AGORZ (or any third party as determined by AGORZ from time to time) driver at the Subscriber Store/“Outlet” designated premises within the estimated time of the driver’s arrival at the Subscriber Store/“Outlet” In any event, the Subscriber Store/ “Outlet” shall give priority to all orders transmitted by AGORZ to ensure that these orders are ready within the prescribed time.
  • AGORZ shall not be liable or be held responsible for any delays caused by the Subscriber Store/ “Outlet” under the Services. In the event that there is a delay in order due by an act or omission of the Subscriber Store/“Outlet”. AGORZ shall charge a fee to the Subscriber Store/“Outlet” s which shall be issued to the Customer as compensation.

Suspension Of the Service

The services provided by AGORZ to Subscribers on its platform may be suspended, until Subscriber’s performance & service level are improved, in the following events:

  • The percentage of the cancelled orders, due to Subscribers related reasons within (7) consecutive days, is over 3%.
  • The average time a Subscriber takes to respond to an order, within (7) consecutive days, is over (3) minutes.
  • The manual call and transmission between the AGORZ’s call center and the Subscriber, within (7) consecutive days, is over 5%.
  • The percentage of customer contact (including calls, chats, emails) linked to an order, within (7) consecutive days, is over 5%.
  • The Average time a subscriber takes to hand in the order to the driver, is over 5 mins.


  • To facilitate the ordering process, AGORZ shall provide the subscriber prior to the Commencement Date a Subscriber Store/ “Outlet” portal system access which the Subscriber Store/ “Outlet” must use in a proper, workmanlike and professional manner for processing all orders passed by Customer.
  • Subscriber Store/ “Outlet” shall provide its staff with such appropriate knowledge, training, and know-how in relation to operating and maintaining the Software in a diligent, competent, and careful manner as AGORZ shall reasonably require from time to time.
  • Subscriber Store/ “Outlet” shall maintain the Software to ensure that orders can be received and processed. The Subscriber Store/ “Outlet” shall promptly inform AGORZ of any faults with, or damage to, the Software.

Intellectual Property

  • Subscriber Store/ “Outlet” being duly authorized to do so, hereby grants to AGORZ a non-exclusive royalty free license for the term of the Agreement to use its logo and/or name for the purpose of advertising
  • AGORZ hereby grants to the Subscriber Store/ “Outlet” a revocable non-exclusive royalty free license for the term of the Agreement to use its logo and/or name and/or website address for the purposes of advertising
  • The Subscriber Store/ “Outlet” shall be solely responsible for compliance with applicable IP laws, regulations, rules, standards, ownership, ownership safety, government related approvals. AGORZ shall not be held responsible for any non-compliance by the Subscriber Store/ “Outlet”/Outlet with the foregoing, or any issue related to the usage of its logo with any third party.


Either Party may terminate this Agreement by giving the other Party a thirty (30) day prior written notice.


Subscriber Store/ “Outlet” shall be responsible and liable for any claims against AGORZ from Customers arising (directly or indirectly) from the description, quality, content or packaging of the Menu Items, including without limitation, allegations or claims: that the Menu Items do not correspond with the descriptions set out on the website (including, without limitation, indications that particular Menu Items are gluten free, nut free, or are suitable for vegetarians and/or vegans); that the food is improperly cooked or is not otherwise fit for consumption or palatable; or that the food has not been appropriately packaged.

Each Party (the “ Indemnifier ”) shall indemnify, defend and hold harmless the other Party (the “ Indemnified Party ”) and all of the Indemnified Party’s employees and authorized representatives, from and against any and all third party suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, interest, attorney’s fees costs and expenses of whatsoever kind or nature in any matter directly or indirectly occasioned, or contributed in whole or in part, or claimed to be caused, occasioned or contributed to in whole or in part, by reason of any act, omission, fault or negligence whether active or passive of the Indemnifier or of anyone acting under the Indemnifier’s direction or control on its behalf in connection with the performance of this Agreement.

Force Majeure

  • Neither Party shall be liable for any failure nor delay in performing their obligations under the Agreement, where such failure or delay results from any cause that is beyond the reasonable control of that Party.
  • Such causes include but are not limited to cyber piracy and unusual technical fault, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other similar event.


  • All notices under the Agreement shall be in writing and be deemed duly given: on the same day when delivered, if delivered by hand during normal business hours of the recipient; or on the same day when sent, if transmitted by facsimile, by telex, e-mail and a successful transmission report or return receipt is generated; or on the third Business Day following mailing, if sent by post.
  • All notices under this Agreement shall be sent to the address and the e-mail address of each Party identified in the Letter of Agreement (or as otherwise modified, provided that such modification has been notified to the other Party in accordance with this clause).
  • This Agreement shall be governed by and construed in accordance with the local laws of the country of operations. In the event of any dispute, difference, claim, controversy or question among the Parties, directly or indirectly, arising at any time under, out of, in connection with or in relation to this Agreement (or the subject matter of this Agreement) or any term, condition or provision hereof, including without limitation any of the same relating to the existence, validity, interpretation, construction, performance, enforcement and termination of this Agreement (a “ Dispute ”), the Parties shall first endeavor to amicably settle the same through consultation and negotiation conducted in good faith In the event the Parties are unable to resolve a Dispute in accordance with the foregoing within one (1) month from the date the Dispute has arisen, such Dispute shall be referred to country of operations’ local Courts.